Eagle Roofing

From Reactive to Proactive: How Hyphen Solutions’ Real-Time Data Transformed Scheduling + Inventory Management for Eagle Roofing Products

Eagle Roofing Products is a leading manufacturer and distributor in the residential construction and commercial tile roofing systems industry. With over three decades of experience, they sought a solution for the residential arm of their business to enhance communication, streamline operations, and improve supply chain efficiency.

We had the pleasure of sitting down with John J. Campbell, Vice President of Eagle Roofing Products to discuss the critical role of proactive communication in supply chain efficiency and the impact of data-driven decision-making in the residential construction industry. He shared how SupplyPro’s Supplier Custom Report Subscription has transformed their operations. With over 35 years of experience, John offers a seasoned perspective on the industry’s evolving challenges and the solutions that drive long-term success. Read the full case study here.

Challenge: A Supply Chain Lacking Visibility and Proactive Communication

For over 30 years, Eagle Roofing Products faced a persistent challenge: the lack of timely, accurate data across the residential supply chain. Communication gaps between Home Builders, Distributors, and Roofing Contractors often led to inefficiencies, delayed orders, and excess inventory production to compensate for missing information. This reactive approach to order management strained resources, disrupted cash flow, and created unnecessary complexity.

Solution: Implementing Hyphen’s Supplier Custom Report Subscription

Recognizing the need for better visibility and a proactive, data-driven approach, Eagle Roofing Products adopted SupplyPro’s Supplier Custom Report Subscription, integrating it into their workflow. This custom designed reporting subscription established a biweekly cadence, providing business analysts timely reports that were then distributed to numerous Customer Service Order Management (CSOM) departments across the country. With this data, John’s CSOM team was empowered to drive long-term success.

• Immediately identify unplaced orders for awarded projects
• Proactively reach out to ensure timely order placements
• Optimize scheduling through data-driven insights
• Improve alignment between Home Builders, Suppliers, and Distributors

Results: A Proactive, Efficient Supply Chain and a Significant Return on Investment

By leveraging SupplyPro’s Supplier Custom Report Subscription, Eagle Roofing Products transformed its supply chain management, shifting from a reactive approach to a structured, proactive process:

• Improved Order Management and Scheduling Efficiency
• Customer Service Order Management teams now proactively seek out new home releases, identifying unplaced orders and addressing scheduling gaps.
• In-house orders with a 14-day delivery discrepancy between the milestone roof delivery date, SupplyPro, and the roofing contractor’s requested delivery trigger immediate action, including emails and phones calls, to ensure customer service teams have the most up-to-date information.
• The shift has significantly enhanced operational efficiency and cash flow management.

Strengthened Industry Partnerships and Enhanced Value Proposition for Home Builders

• Home Builders have expressed appreciation for the value-added service, which enhanced project execution without any additional cost to them.
• Contractors and Distributors became more accountable, providing accurate and timely data, which improved order predictability and minimized delays.
• Eagle Roofings Products’ commitment to better data and communication strengthened its reputation as a trusted partner in the industry.

Gaining a Competitive Edge in an Uncertain Market

• By adopting a more proactive and data-driven approach, Eagle Roofing Products was able to fine-tune its production schedule. The reduction in unnecessary overproduction helped minimize material waste, ensuring Home Builders only ordered what they needed and as a result, Home Builders benefitted from lower costs and fewer delays, ensuring better project execution within budget.
• Through more accurate demand forecasting and streamlined inventory processes, Eagle Roofing Products significantly improved cash flow management. By aligning production with actual project needs, they minimized excess inventory, which reduced storage costs and capital tied up in unsold stock. This efficiency helped the company remain financially agile and resilient, even when faced with dynamic market conditions.
• Real-time data access and reporting allowed Eagle Roofing Products to quickly identify and adjust to supply chain disruptions. With improved visibility into material availability and demand, they could pivot swiftly, ensuring service continuity and minimizing the impact of unforeseen challenges.

Why Hyphen Solutions?

Eagle Roofing Products chose Hyphen Solutions because of its unmatched accuracy and up-to-date information, which they recognized as vital for their operations. As an industry leader in residential construction software solutions, Hyphen’s reputation for reliability and consistency made them the clear choice. Their decision was based on trust in Hyphen’s ability to provide the most accurate, real-time data and insight, something no other competitor could match.

Conclusion: The Future of Supplier-Building Partnerships

By adopting SupplyPro’s Supplier Custom Report Subscription, Eagle Roofing Products has not only streamlined operations and improved financial performance but also deepened trust within its Home Builder, Contractor and Distributor network. The shift from reactive to proactive supply chain management has been a game-changer, reinforcing their position as a forward-thinking leader in the industry. With a scalable and efficient system now in place, Eagle Roofing Products are well-positioned for future growth, industry fluctuations, and continued success.

Leverage the power of data with Hyphen’s industry-leading solutions. By offering real-time insights and end-to-end connectivity, these software solutions enable businesses to make faster, more informed decisions— driving efficiency, accuracy, and success across the entire supply chain. Ready to find the right solution for your business? Take the Solution Finder Quiz and discover how Hyphen can help you streamline your operations and make confident, data-driven decisions.