Privacy Policy

Last Updated: August 2026

Hyphen Solutions, LLC (“Hyphen,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our websites, interact with us, use our products or services, communicate with us, or otherwise engage with Hyphen.

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household, subject to applicable law. “Sensitive personal information” means personal information that receives special protection under applicable law, such as account login credentials, government identification numbers, precise geolocation, financial account information, certain health or biometric information, or other information that may be considered sensitive under applicable law.

This Privacy Policy applies to personal information we process in connection with:

• our websites and other online properties that link to this Privacy Policy;
• our software platforms, applications, products, and services;
• account registration, authentication, support, training, and customer success activities;
• sales, marketing, events, surveys, and other business communications;
• AI-powered or automated features made available through our products or services; and
• other interactions with Hyphen that reference or link to this Privacy Policy.

1. Our Role

Hyphen may process personal information in different roles depending on the context.

For personal information we collect through our websites, sales and marketing activities, account administration, support, security, product analytics, billing, and other business operations, Hyphen generally determines the purposes and means of processing and acts as a business or controller under applicable privacy laws.

For personal information submitted to or processed through our products or services by or on behalf of our customers, Hyphen may process that information as a service provider or processor, depending on the applicable customer agreement. In those circumstances, our customer generally determines the purposes for which personal information is processed, and we process the information in accordance with our agreement with that customer and applicable law.

If you use our products or services through an organization, such as your employer, customer, builder, supplier, contractor, or other business partner, that organization may be responsible for administering your account and determining how certain personal information is collected, used, or disclosed. If you have questions about personal information controlled by that organization, please contact the organization directly.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Hyphen, including whether you visit our websites, communicate with us, create an account, use our products or services, receive support, or interact with AI-powered features.

Sensitive Personal Information

We may collect or process sensitive personal information where it is necessary for a specific product, service, feature, legal requirement, or contractual obligation, including account login credentials, payment or financial information, and precise geolocation information as described above. Please do not submit sensitive personal information to Hyphen unless you are authorized to do so and the information is necessary for your use of the products or services. Where sensitive personal information is submitted to or processed through our products or services, we process it to provide, secure, support, and improve the products and services; comply with applicable law; fulfill our contractual obligations; and, where applicable, act in accordance with the instructions of the customer or organization that controls the information. We do not sell or share sensitive personal information or use it to infer characteristics about you.

3. How We Use Personal Information

We use personal information for the purposes described in the table above and as otherwise described in this Privacy Policy. In general, we use personal information to provide, operate, secure, support, and improve our websites, products, services, and, where applicable, AI-powered or automated features; manage accounts and customer relationships; process customer instructions; communicate with users, customers, and business partners; send marketing communications where permitted; comply with legal, regulatory, contractual, and business obligations; and protect Hyphen, our customers, users, business partners, and others.

To carry out these purposes, we may disclose personal information to the categories of recipients described in the table above, including service providers and contractors, customers and authorized users, integration partners or other recipients as directed by customers or users, professional advisors, legal and compliance recipients, and parties involved in business transactions.

We may also use personal information for other purposes disclosed at the time of collection, with your consent where required, or as otherwise permitted by applicable law.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our websites, products, and services; authenticate users; maintain security; remember preferences; measure performance; understand usage; improve functionality; and support marketing and advertising activities.

These technologies may include:

• Necessary technologies that help our websites, products, and services function properly, authenticate users, prevent fraud, and protect against misuse.
• Analytics and performance technologies that help us understand how visitors and users interact with our websites, products, services, and communications.
• Marketing and advertising technologies that help us measure marketing performance, understand engagement, and deliver or evaluate advertising and other promotional activities.
• Functional technologies that help remember preferences or support embedded features and integrations.

You can control cookies through your browser settings and, where available, through cookie preference tools we provide. If you disable certain cookies or similar technologies, some features may not work as intended.

Where required by applicable law, we provide notice and choices regarding cookies and similar technologies, including technologies that may be used to identify, locate, or profile users or to support targeted advertising.

5. Privacy Rights and Choices

Depending on where you live and subject to applicable law, including the California Consumer Privacy Act and other U.S. state privacy laws, you may have certain rights regarding your personal information. The table above describes the categories of personal information we collect, the sources of that information, the purposes for which we use it, and the categories of recipients to whom we disclose it.

Your privacy rights may include the right to request that we:

• provide access to or confirm whether we process your personal information;
• provide a copy of certain personal information in a portable format;
• correct inaccurate personal information;
• delete personal information;
• opt you out of the sale or sharing of personal information, targeted advertising, or certain profiling activities, where applicable; and
• limit the use or disclosure of sensitive personal information, where applicable.

You may exercise privacy rights by contacting us at privacy@hyphensolutions.com or by using any privacy request form or other mechanism we make available. You may also use our “Your Privacy Choices” link to exercise applicable opt-out rights, including rights to opt out of the sale or sharing of personal information or targeted advertising, where required by applicable law.

Certain U.S. privacy laws define “sale,” “sharing,” and “targeted advertising” broadly to include some uses of cookies, pixels, tags, and similar technologies for cross-context behavioral advertising, retargeting, advertising measurement, or similar activities. Where required by applicable law, we provide opt-out choices for these activities and honor applicable browser-based opt-out preference signals, such as Global Privacy Control, in accordance with applicable law.

We may need to verify your identity before fulfilling certain requests. Depending on your request, we may ask you to provide information that allows us to reasonably verify you or your authority to act on behalf of another person. If you submit a request through an authorized agent, we may require proof of the agent’s authority and may also ask you to verify your identity directly with us, where permitted by law.

If we process personal information on behalf of a customer or other organization, we may refer your request to that customer or organization or instruct you to contact them directly. We will not discriminate against you for exercising privacy rights, but certain choices may affect the availability or functionality of our products or services.

If we deny your request, you may have the right to appeal our decision under applicable law. Instructions for submitting an appeal will be included in our response where required.

6. Additional Information for Canadian Users

If you are located in Canada, we collect, use, and disclose personal information with your consent or as otherwise permitted or required by applicable law. Subject to applicable law, you may request access to personal information we hold about you, ask that inaccurate information be corrected, or withdraw consent to certain processing.

We may process and store personal information in Canada, the United States, and other jurisdictions where we or our service providers operate. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, governmental authorities, or other authorized parties in those jurisdictions. We remain responsible for personal information under our control and use contractual and other safeguards designed to protect personal information processed by service providers.

If you are located in Quebec, our use of cookies, analytics tools, tracking technologies, and similar technologies may involve technologies that identify, locate, or profile users, including by analyzing website or product usage, remembering preferences, measuring engagement, or supporting advertising or marketing activities. We provide information about these technologies in this Privacy Policy and, where required, provide choices regarding their use.

You may contact privacy@hyphensolutions.com if you have questions about our privacy practices, our use of service providers outside Canada, or if you wish to exercise rights available under applicable Canadian or Quebec privacy law.

7. Additional Information for Australian Users

If you are located in Australia, you may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading. You may also contact our Privacy Officer to submit a complaint regarding our handling of personal information. We will investigate and respond to complaints within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may disclose personal information relating to Australian users to recipients located outside Australia, including in the United States and Canada, where Hyphen and its service providers operate. Where required, we take reasonable steps designed to ensure that overseas recipients handle personal information consistently with applicable Australian privacy requirements.

8. Security, Retention, and Processing Locations

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide our products and services, maintain accounts and business records, comply with legal, contractual, and regulatory obligations, resolve disputes, enforce agreements, and protect our rights and interests. Customer data is retained, returned, deleted, or archived in accordance with the applicable customer agreement, service level agreement, customer instructions, and legal requirements; certain transaction, integration, backup, log, archival, security, and similar records may be retained for the periods and purposes specified in those agreements or our internal data management policies, including as needed for security, business continuity, dispute resolution, legal holds, and compliance.

Personal information may be processed and stored in the United States, Australia, and other jurisdictions where Hyphen or our service providers operate. The laws of these jurisdictions may differ from the laws where you live.

9. Children’s Privacy

Our websites, products, and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps as required by applicable law.

10. Third-Party Websites and Services

Our websites, products, or services may link to or integrate with third-party websites, products, services, or platforms that we do not control. Those third parties may collect or process personal information under their own privacy policies and terms. We encourage you to review their privacy policies before providing personal information to them.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by applicable law. The “Last Updated” date at the top of this Privacy Policy indicates when it was last revised.

12. Contact Us

If you have questions or concerns about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us: