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Warranty Management for Builders
Elevate Efficiency and Customer Satisfaction
BuildPro’s Warranty Management streamlines post-construction homeowner satisfaction effortlessly. Easily manage work orders, schedule appointments with homeowners, Suppliers, and Trades, and track repair progress with our intuitive dashboard. Learn more about the benefits of Warranty Management:
Rapid Response
Receive warranty requests from homeowners instantly on your computer or tablet. Easily access schematics, drawings, and crucial repair information. Effortlessly schedule appointments with homeowners, Suppliers, and Trades.
Streamlined Work Order Management
Effortlessly create and track home warranty work orders, assign Trades, monitor progress, and schedule final inspections. Utilize user-friendly dashboards to access details on submitted, acknowledged, shipped, received, and completed work orders.
Digital Document Management and Alerts
Harness the efficiency and security of digital document management. Access home warranty documents, blueprints, or any relevant digitized documents for repairs. Stay informed with real-time alerts customized to your specified conditions and settings.
Seamless Communication Workflow
Eliminate downtime by engaging in real-time interaction with homeowners, Trades, and Suppliers. Log and track all communication, ensuring a comprehensive audit trail.
Enhanced Ticketing and Reporting
Digitally schedule appointments, track work order progress, and seamlessly coordinate with Trades, Suppliers, and homeowners. Utilize digital reports and statistics for data-driven decision-making and implement standard EPO processes to create purchase orders directly in the field.
Work Order Aging Analysis
Efficiently track work orders in 30, 60, or 90-day increments. Instantly access work order details within each category, enabling quick and decisive actions based on comprehensive facts.
Enhance Homeowner Satisfaction
BuildPro’s Warranty Management is pivotal for Home Builders to maintain high levels of customer satisfaction post-construction, efficiently managing warranty claims and repair processes.
With BuildPro’s Warranty Management, Builders can streamline work order management ensuring prompt resolutions and bolstering their reputation for quality service.
- A streamlined warranty process allows Builders to efficiently manage warranty claims and resolutions from start to finish.
- Centralized document storage ensures that all warranty-related documents and information are easily accessible to relevant stakeholders.
- Automated notifications alert stakeholders about upcoming warranty expirations, outstanding claims, and other important milestones.
- Customizable warranty plans ensure that all warranty obligations are clearly defined and communicated.
- Real-time reporting allows Builders to track warranty performance metrics, identify trends, and make data-driven decisions.
- Integration with customer portals enables homeowners to easily submit warranty claims online and track the status of their claims in real-time.
Real-Time Communication
Hyphen Integrations
Warranty Management integrates with the following products in the Hyphen software suite
Marketing +
Sales
Design +
Warranty
Accounting + Operations
Construction Management
Supply Chain Management
Orders + Field Management
Hyphen HomeSight
Sell More Homes Online, Faster
Your customers now have the power to design their dream home using your options and selections with ease, expediting the home buying process. With Hyphen HomeSight, your homebuyer customers will be able to see their selections come to life in real-time, creating excitement and eliminating some of the stress during the process. Watch your lead to sales conversions increase by providing your customers our industry-leading virtual design software.
Builders
Hyphen HomeSight
Sell More Homes Online, Faster
Your customers now have the power to design their dream home using your options and selections with ease, expediting the home buying process. With Hyphen HomeSight, your homebuyer customers will be able to see their selections come to life in real-time, creating excitement and eliminating some of the stress during the process. Watch your lead to sales conversions increase by providing your customers our industry-leading virtual design software.
Builders
BRIX
Cloud-Based ERP with Accounting that Brings New Efficiency and Scalability to the Way You Build Homes
BRIX is a cloud-based residential construction ERP software with Accounting that helps Home Builders achieve economic success by streamlining the flow of information needed to generate insights and connect business processes. Maximize efficiency with advanced cost controls and automation and integrate secure real-time payments.
Builders
BuildPro
Giving Builders the Power to Scale and Control Their Operations
BuildPro is the leading Home Builder scheduling and project management software, streamlining operations, bid approvals, Supplier coordination, purchase order management and more. BuildPro allows Home Builders and their Suppliers, Manufacturers, and Trades to significantly improve production home building operations with real-time communication and project visibility in a single platform.
Renditions
Renditions
Do you work with Builders that aren’t currently on Hyphen BuildPro? With Renditions, we gather all your non-BuildPro orders into SupplyPro, providing you a singular entry point to all Builders. By integrating with your Builders’ portals daily, SupplyPro with Renditions can provide you with information, notifications and updates from non-BuildPro Builders you do business with.
Suppliers
SupplyPro
Seamlessly Manage and Track Jobs, Orders and Schedules
Designed specifically for Suppliers, Manufacturers and Trades — natively integrated with Builder systems on Hyphen — SupplyPro is the digital backbone of the residential construction industry. With simple interfaces to manage and track jobs, orders and schedules for all your Builder clients in one portal, it’s easy to see why 17,500+ Suppliers collaborate with 90% of the national Builders and hundreds of regional Builders in SupplyPro to build 1 out of every 3 homes in America.
Builders
Hyphen CRM
Convert More Leads to New Home Sales
Finally, a CRM you’ll like using. Hyphen Solutions’ Home Builder CRM allows Builders to optimize customer acquisition, enhance email marketing, and increase sales cycle efficiency by integrating sales and marketing data into a user-friendly platform tailored for both homebuyers and real estate agents.
Warranty
Unlock Efficiency and Elevate Customer Satisfaction with BuildPro’s Warranty Management Solution
Unlock efficiency and elevate customer satisfaction with BuildPro’s Warranty Management solution. Streamlining access to essential information, reducing errors in communication, and expediting response times, our electronic Warranty Management is the ultimate solution for homeowner warranty requests. Integrated to BuildPro, it offers seamless viewing, tracking, and scheduling, enabling swift and accurate responses to homeowner needs, ensuring smooth operations throughout.
Builders
Hyphen HomeFront
Our Builder-Centric ERP. Your Accounting System.
Hyphen HomeFront is a fully integrated Builder ERP solution that allows Builders to manage build processes from sales and CRM to service and warranty in one easy-to-use system without replacing your existing accounting solution. This best-in-class, on-premise, ERP supports complex business models through our network of top-tier partner integrations.
Builders
BuilderGM
The Core Tools You Need to Run Your Business, from Anywhere
With BuilderGM, mid-sized and small-volume Home Builders can focus on what they do best, tackling construction management logistics. Our all-in-one cloud-based software helps save you time and money while increasing client confidence, trust and satisfaction. BuilderGM also integrates with QuickBooks –seamlessly managing all your accounting information, ensuring real-time collaboration, keeping everyone on the same page.
SkuSphere
Translate Builder Orders to Your Language
Translate your Builder orders to material lists for instant fulfillment from warehouse or Suppliers. With repetitive Builder orders for the same products or floorplan and options, the standard process involves manually identifying individual parts or bundles of parts required to complete the orders. With our Translate service, this process is automated providing you real-time material requirements.
Suppliers
SupplyPro GM
Take Control of Your Orders, Field Management and Payments
Setting the gold standard in construction supply chain integration, SupplyPro GM offers built-in project and field management features for Suppliers, Manufactures and Trades. The platform’s intuitive interface streamlines order management, scheduling, and billing by auto-populating Builder clients’ order and schedule information. With simple drag-and-drop processes, orders can be scheduled internally for tracking, field completion, and reporting using an easy-to-use field app. The two-way integration with BuildPro, ensures seamless communication between Builders and Suppliers, keeping them in sync throughout the project’s completion.
Suppliers
Chameleon Power
Visualization Technology takes buyers to the point of purchase.
Accelerate your sales with the most advanced interactive virtual design experience in the Building Supply industry. The Chameleon Power solution, branded to your company and loaded with your products, is a real-time point-and-click experience empowering customers to select and view options in any combination. Customers can create their ideal project anytime, right from your website. Attain the optimal and most accurate presentation of your product with seamless website integration.
Homeowner Portal
Enhance Homeowner Engagement with BuildPro’s Homeowner Portal
Introducing the Homeowner Portal, your unified construction project management tool. Builders can effortlessly engage homebuyers with real-time updates, appointments, and progress reports. Integrated with BuildPro, it streamlines tracking of construction and warranty requests, eliminating the need for multiple systems and with seamless communication with Suppliers via SupplyPro, you are ensured to efficiently fulfill and all homebuyer requests.
BidConnect
Efficient Bidding Made Simple
Streamline your residential construction bids effortlessly – leverage BidConnect, the top-tier bid management software seamlessly integrated with BuildPro and SupplyPro. With convenient 24/7 access to essential bidding elements, BudConnect empowers you to efficiently handle project bids anytime, anywhere, and in seconds.
SupplyPro Connect
SupplyPro Connect
SupplyPro Connect has made working within the Home Building supply chain simple. This construction purchase order and procurement solution takes the information found in SupplyPro transactions and automates the data into a Trade partner’s project management system.
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Warranty Management
Frequently Asked Questions
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Home warranty software is used by Home Builders to efficiently manage post-construction homeowner satisfaction, ticket collection, managing and scheduling work orders, post-close client interaction and satisfaction.
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BuildPro warranty enables homeowners to submit tickets and easily request home warranty service via any device using the Homeowner Portal. Receiving warranty requests from homeowners on your computer or tablet eliminates the need for leaving messages and connecting by phone. Every bit of communication is logged and tracked, from ticket creation to work order assignment and completion, all within BuildPro. This valuable information automatically creates an audit trail and can reported on in real-time.
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Yes, you can generate a warranty work order form and schedule appointments with your homeowners, trades and suppliers with a click of a button. It’s also easy to track the progress of repairs through the easy-to-use dashboard. You can view details of all your submitted, acknowledged, in progress and complete work orders easily.
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Because warranty is integrated directly into BuildPro, the construction management and scheduling backbone, you have access to all job-related information in real-time (POs, documents, product-specific schedules, etc.). Integrating all of this information into the Warranty Module and Homeowner Portal allows builders to make more informed decisions and effectively report on warranty trends. This helps builders identify high-incidence install items or repeat faulty trade work and course correct these issues.
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In the Homeowner Portal, clients can submit tickets, attach photos, and comments to send to the builder in real-time. They also have the ability to access any home-related documents (no more need for large closing binders!). In addition to this, builders can provide photo or status updates of the build to keep the client up-to-date on home progress.
