Partner Spotlight: Quality Built
Quality Built’s integration with residential management software eliminates redundancy, increases accuracy and improves project communication
“Through Hyphen Solutions’ BuildPro platform, we can directly help builders drive quality into their construction by leveraging their inspection data through the platform and providing access to pre-built templates that will guide the self-inspection process. Hyphen Solutions’ construction management software is used by builders across the country: The data that they have complements our own—and our shared goal will be to improve and validate efficiencies and effectiveness.”
– Brian Kramer, CEO Quality Built
EXECUTIVE HIGHLIGHTS FROM QUALITY BUILT’S SUCCESS
- Integration with Hyphen Solutions’ BuildPro reduces redundancy of data entry between BuildPro and QB BuilderLink®
- Speeds the inspection process, saving superintendents as much as 45 minutes per inspection
- Maintains accuracy of information, even as that data and information changes
- Eliminates the need for Quality Built to hire more personnel to handle the workload
- Prevents projects starting without missed inspections
By integrating their templates into the BuildPro Inspections program, builders are provided the tools they need to help mitigate project delays and errors, encouraging process improvement.
Throughout the course of Quality Built’s relationship with Hyphen Solutions, areas of collaboration in the administrative functions of both firms offerings were identified. This partnership enables Quality Built to facilitate third-party inspections and risk assessments, and through the collaboration with Hyphen, BuildPro users have access to their professionally-built custom inspection templates to help guide an effective internal inspection program.
Now, BuildPro users are able to view appropriate codes, manufacturer specifications, quality standards and lists of high-risk items or common issues throughout the home building process.
This innovative native integration streamlines communication, improves quality accuracy and enables builders to instantly identify their highest priority items for the fastest path to resolution.
Quick facts
- Six times larger than closest competitor; Quality Built has worked with more than 3,000 builders nationwide.
- Projected to reach one million homes in the Quality Built system in 2018.
- 90 percent of clients are volunteer rather than insurance mandated.
- Clients have shown a 75 percent reduction of anomalies within 95-100 days of integrating trades into Quality Assurance program.
- Allows suppliers to use one application (SupplyPro) to meet all of their needs as apposed to multiple portals.
“Back in 2005, the idea of integrating inspection intelligence with BuildPro was not as ‘real’ then – in fact, many superintendents didn’t have computers. Now they are everywhere. So the timing is much better and the need is greater. Our partnership eliminates the need for builders to communicate twice. We can instantly see who the superintendent is for the home. If someone leaves, we can get those updates every night.”
– Elizabeth Michaelis, President and Co-Founder Quality Built
Challenges Driving Change
Quality Built, a long-time user of Hyphen Solutions sought a means to reduce builder frustration, improve scheduling and increase data accuracy. Prior to Quality Built’s collaboration and integration with Hyphen’s BuildPro, Quality Built and its customers experienced these key challenges:
#1 Double Data Entry
Builders who use Quality Built for third-party inspections and risk management frequently expressed frustration with the need to enter the same data into two platforms — BuildPro and QB BuilderLink.
#2 Inaccurate Schedules
All trades and vendors are triggered by schedule, but that schedule isn’t always accurate and is only as good as a superintendent’s ability to maintain it.
#3 High Industry Turnover Leading to Poor Communication
With a high turnover rate in the industry, it can be difficult to identify who is responsible for communicating changes and how to do it in a timely manner without adding resources.
Quality Built Integrates with Hyphen Solutions to Reduce Redundancy and Improve Builder Schedule
Many of Quality Built’s more than 3,000 builder customers utilize Hyphen Solutions to simplify the complexities of homebuilding but were frustrated with the need to enter the same data twice into two separate platforms. To alleviate this frustration, Quality Built and Hyphen Solutions began working toward a collaboration to save time, increase accuracy of information and improve schedules.
Initial discussions began over a decade ago, when the industry was far less technology dependent. Today’s builders embrace technology and are more tech savvy. With 24/7 access to digital data the timing for the collaboration made sense. Additionally, there was a greater need for an integrated platform to improve communications and allow builders to better manage turnover in the industry.
Integration between Quality Built’s QA programs in BuildPro, eliminates redundancy and improves accuracy. On a nightly basis, Quality Built receives new projects and updates down to a per unit basis, as well as trade company names and contact information from BuildPro.
KEY OUTCOMES FOR QUALITY BUILT
Increased Accuracy
Keeps data information accurate, even as changes are made in schedules and personnel.
Reduced Costs
Accurately managed schedules maximize performance of trade companies, keeping builder costs down.
Improved Communications
Better communication and reported changes mean important tasks don’t fall through the cracks.
More Value
Data allows builders to trend and see how updates in materials, processes and personnel resulted in positive change.
“When supers can accurately manage their schedule, it keeps trades happy and keeps the work balanced, maximizing performance of trades and keeping costs down.”
– Elizabeth Michaelis, President and Co-Founder Quality Built
Closing remarks on why it’s worth it to move to BuildPro
“We’ve given Hyphen’s clients a lot of value and a lot of options on how to achieve their goals by creating synergy between two technologies to save time and money, while insuring a higher rate of accuracy in the communication channel.”
– Elizabeth Michaelis, President and Co-Founder Quality Built
About Quality Built
Quality Built, established over 25 years ago, is the nation’s largest and most respected third-party quality assurance inspection and risk management solution provider for new construction. Backed by a team of architects, engineers and inspectors averaging over 20 years of experience in the industry, Quality Built has developed a powerful software platform that addresses construction risk, encourages collaboration and delivers qualitative and quantitative data – allowing builders to effectively make informed business decisions. From a proprietary data collection app, to automated reporting, to a comprehensive data-driven dashboard and cloud-based file storage, Quality Built has the tools and resources builders need to deliver the quality product they promised, both efficiently and on time.
For more information, visit QualityBuilt.com
