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Warranty Management for Builders
Elevate Efficiency and Customer Satisfaction
BuildPro’s Warranty Management streamlines post-construction homeowner satisfaction effortlessly. Easily manage work orders, schedule appointments with homeowners, Suppliers, and Trades, and track repair progress with our intuitive dashboard. Learn more about the benefits of Warranty Management:
Rapid Response
Receive warranty requests from homeowners instantly on your computer or tablet. Easily access schematics, drawings, and crucial repair information. Effortlessly schedule appointments with homeowners, Suppliers, and Trades.
Streamlined Work Order Management
Effortlessly create and track home warranty work orders, assign Trades, monitor progress, and schedule final inspections. Utilize user-friendly dashboards to access details on submitted, acknowledged, shipped, received, and completed work orders.
Digital Document Management and Alerts
Harness the efficiency and security of digital document management. Access home warranty documents, blueprints, or any relevant digitized documents for repairs. Stay informed with real-time alerts customized to your specified conditions and settings.
Seamless Communication Workflow
Eliminate downtime by engaging in real-time interaction with homeowners, Trades, and Suppliers. Log and track all communication, ensuring a comprehensive audit trail.
Enhanced Ticketing and Reporting
Digitally schedule appointments, track work order progress, and seamlessly coordinate with Trades, Suppliers, and homeowners. Utilize digital reports and statistics for data-driven decision-making and implement standard EPO processes to create purchase orders directly in the field.
Work Order Aging Analysis
Efficiently track work orders in 30, 60, or 90-day increments. Instantly access work order details within each category, enabling quick and decisive actions based on comprehensive facts.
Enhance Homeowner Satisfaction
BuildPro’s Warranty Management is pivotal for Home Builders to maintain high levels of customer satisfaction post-construction, efficiently managing warranty claims and repair processes.
With BuildPro’s Warranty Management, Builders can streamline work order management ensuring prompt resolutions and bolstering their reputation for quality service.
- A streamlined warranty process allows Builders to efficiently manage warranty claims and resolutions from start to finish.
- Centralized document storage ensures that all warranty-related documents and information are easily accessible to relevant stakeholders.
- Automated notifications alert stakeholders about upcoming warranty expirations, outstanding claims, and other important milestones.
- Customizable warranty plans ensure that all warranty obligations are clearly defined and communicated.
- Real-time reporting allows Builders to track warranty performance metrics, identify trends, and make data-driven decisions.
- Integration with customer portals enables homeowners to easily submit warranty claims online and track the status of their claims in real-time.
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The easiest way to see if BuildPro is right for you is to schedule a quick demo with one of our solutions experts. At the demo, we will answer all of your construction management software questions.
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Warranty Management
Frequently Asked Questions
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Home warranty software is used by Home Builders to efficiently manage post-construction homeowner satisfaction, ticket collection, managing and scheduling work orders, post-close client interaction and satisfaction.
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BuildPro warranty enables homeowners to submit tickets and easily request home warranty service via any device using the Homeowner Portal. Receiving warranty requests from homeowners on your computer or tablet eliminates the need for leaving messages and connecting by phone. Every bit of communication is logged and tracked, from ticket creation to work order assignment and completion, all within BuildPro. This valuable information automatically creates an audit trail and can reported on in real-time.
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Yes, you can generate a warranty work order form and schedule appointments with your homeowners, trades and suppliers with a click of a button. It’s also easy to track the progress of repairs through the easy-to-use dashboard. You can view details of all your submitted, acknowledged, in progress and complete work orders easily.
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Because warranty is integrated directly into BuildPro, the construction management and scheduling backbone, you have access to all job-related information in real-time (POs, documents, product-specific schedules, etc.). Integrating all of this information into the Warranty Module and Homeowner Portal allows builders to make more informed decisions and effectively report on warranty trends. This helps builders identify high-incidence install items or repeat faulty trade work and course correct these issues.
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In the Homeowner Portal, clients can submit tickets, attach photos, and comments to send to the builder in real-time. They also have the ability to access any home-related documents (no more need for large closing binders!). In addition to this, builders can provide photo or status updates of the build to keep the client up-to-date on home progress.
